The role of job stress at emotional labor’s effect on intention to leave: Evidence from call center employees

dc.contributor.author	Işık, M.
dc.contributor.author	Hamurcu, A.
dc.date.accessioned	2021-12-16T10:12:20Z
dc.date.available	2021-12-16T10:12:20Z
dc.date.issued	2017
dc.identifier.issn	18041205
dc.identifier.uri	https://doi.org/10.15208/beh.2017.44
dc.identifier.uri	http://dspace.beu.edu.tr:8080/xmlui/handle/20.500.12643/13118
dc.description.abstract	Call centers are contact centers that act as communication facilities between customers and businesses with the help of customer representatives. The call center sector where transactions are carried out largely without face to face communication is known
dc.language.iso	English
dc.publisher	Prague Development Center
dc.rights	All Open Access, Green
dc.source	Business and Economic Horizons
dc.title	The role of job stress at emotional labor’s effect on intention to leave: Evidence from call center employees
dc.type	Article
dc.identifier.issue	5
dc.identifier.startpage	652
dc.identifier.endpage	665
dc.identifier.doi	10.15208/beh.2017.44
dc.identifier.scopus	2-s2.0-85046817975
dc.identifier.volume	13

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