The role of job stress at emotional labor's effect on intention to leave: Evidence from call center employees

dc.contributor.author	Isik, Metin
dc.contributor.author	Hamurcu, Ali
dc.date.accessioned	2021-12-16T09:07:30Z
dc.date.available	2021-12-16T09:07:30Z
dc.date.issued	2017
dc.identifier.issn	1804-1205
dc.identifier.uri	https://doi.org/10.15208/beh.2017.44
dc.identifier.uri	http://dspace.beu.edu.tr:8080/xmlui/handle/20.500.12643/10398
dc.description.abstract	Call centers are contact centers that act as communication facilities between customers and businesses with the help of customer representatives. The call center sector where transactions are carried out largely without face to face communication is known
dc.language.iso	English
dc.publisher	Prague Development Center Sro
dc.rights	Green Published
dc.source	Busıness And Economıc Horızons
dc.title	The role of job stress at emotional labor's effect on intention to leave: Evidence from call center employees
dc.type	Article
dc.identifier.issue	5
dc.identifier.startpage	652
dc.identifier.endpage	665
dc.identifier.doi	10.15208/beh.2017.44
dc.identifier.wos	WOS:000441775000007
dc.identifier.volume	13

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