Implementation of Fuzzy Expert System as a Decision Support System in the Personnel Development Processes

Abstract

In this day where quality personnel employment is also important for the production of quality products and services, the organizations evaluate the performances by their performance management systems within the organization and try to achieve their targeted business performance by determining appropriate training and development programs. The development activities are spread over a longer period, as they are individual and continuous, and require the implementation of individual development activities. When the studies in the literature are examined, it is observed that standardized development activities are generally applied to the employees in this process and mostly socio-psychological factors are not taken into consideration. In this study, a decision support system, in which the employees' knowledge and skills, psychological status, communication skills, job satisfaction and demographic characteristics can be evaluated, has been developed in order to assist managers in their decision-making during the job placement and development processes of the employees. It will be possible to obtain the maximum efficiency and work performance with minor cost and time by planning the development activities in accordance with the needs and situation of each personnel thanks to the system developed in the study.